Returns/ Missing Art Pieces

You have 15 days to inform us of any size changes or if you received the wrong doll.


Free shipping discounts qualify only for first class shipping or priority mail. 

Only Return To:

Sand one

PO BOX 1542 South Gate

California 90280

After 15 days we can’t do anything

If you damaged your order by accident, please don’t be lying to us and get angry at us just to get a new piece of art when you know if your fault. 

 Sand Collectors Service Line

+1 (213) 557-9487

NOTE: please refresh your text continuously so your text refreshes, you are texting my art studio. One of us will respond promptly. BE NICE 

Restocking Fees

Under certain conditions, Sand Factory might  accept the return of a product, but only credit a portion of the price paid. A percentage of the price, usually between 15%. will be forfeited as restocking fee. These fees normally apply to items returned on buyer’s remorse, not to exchanged art  to damage or defects within delivery. 

Initial shipping of order is non refundable.

Once paid we can being processing your retuned order if approved.

Art must NOT be used.

All returns must be thoroughly inspected when received back to the Sand Factory to ensure they are in 100% resalable condition.

Shipping costs associated with returns on buyer’s remorse will be charged, you are responsible for shipping this order back to out facility and covering shipping fees back to your destination if this is an order exchange.

Credit will be returned in a discount code for future purchases. Make sure it have an account with our online store set up to receive credit applied for a return. 

Restocking Fee Policy

All items are subject to a 10% restocking fee on all returnable items within the 15 days of the purchasing date depending on their condition when returned.

If you placed an order and made a mistake ,causing in the return of an item, you, the buyer, is responsible for paying the original cost of shipping to Sand Factory and the return shipping cost.

You are responsible for the shipping costs .Restocking fee is valued on product returned price depending on type of item and condition when it is returned. Our restocking fee is 15% to process returns and restocking of items.

Type of Return Request

Restocking Fee Applied?

Buyers changes mind, buyer remorse or price difference


Buyer refuses delivery or missed delivery 


Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller


Client changes their mind after purchasing and agreeing to buying  discounted Sales are  final and non returnable. All half off sales , discount Codes or mystery sales are final. 

Order is returned as undeliverable

No but an amount will be charged for RE-SHIPPING order to you , order can’t be cancelled 

Items arrive to the buyer damaged or defective


Buyer misses delivery and package is returned to Sand Factory, buyer must pay for re shipping  of package

No, but you must pay for this to be shipped again to you